Refund policy

Effective Date: 01/16/2026

Thank you for choosing Flostate Sim Racing for your sim racing experience. We strive to provide the best service and products. Please review our return and refund policy below.

1. Simulator Booking Refunds

• Cancellations: Customers may cancel their booking up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours in advance will be given store credit.
• No-Shows: Customers who fail to show up for their scheduled booking will not receive a refund.
• Rescheduling: Customers may reschedule their booking up to 24 hours in advance without any penalty. Rescheduling requests made within 24 hours will be subject to availability and approval of staff.

2. Merchandise Returns

• Eligibility: Merchandise can be returned within 30 days of purchase if it is unused, in its original packaging, and accompanied by a receipt.
• Non-Refundable Items: The following items are non-refundable:

1. Gift cards
2. Downloadable software or digital products
3. Opened or used merchandise

• Return Process: To initiate a return, please contact us at info@flatoutsimracing.com to receive a return authorization. Returns must be sent to the address provided in the authorization.
• Refund Method: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

3. Exchanges

• Exchanges: We offer exchanges for defective or damaged merchandise within 30 days of purchase. Please contact us at info@flatoutsimracing.com for assistance.

4. Customer Service
If you have any questions about our return and refund policy, please feel free to contact us at info@flatoutsimracing.com. We’re here to help!